RETURNS: www.kimberlites.net and Prestige Minerals & Gems, L.L.C. strive for 100% customer satisfaction. If you are not satisfied with your order or change your mind for any reason, you may return your unopened, sealed Kimberlite.net parcel for a full refund less a 50% restocking fee. Buyer is responsible for return shipping unless it is determined that the wrong product was sent. Determination if packages being sealed and unopened is at the discretion of Prestige Minerals & Gems, L.L.C. and www.kimberlites.net staff. Shipping costs are NOT refundable. All returns must be pre-approved and made within 10 days of original shipping date. Original packaging must be retained and will be requested. Please contact us for return authorization and correct return mailing address. All shipping comes with a minimum of $50 of insurance from USPS. Buyers are to contact USPS to file a claim on packaging or product damaged during shipment.
CANCELLED ORDERS: All orders are eligible to be cancelled by contacting customer service by Midnight (12:00am) Mountain Time, USA on the day of the order. Any sales and shipping charges for unshipped product are eligible for full refund if submitted within this timeframe.
PHONE ORDERS: All phone orders are subject to the store policy as described on this webpage.
ALL SALES FINAL: All sales are final. Prestige Minerals & Gems, L.L.C. and www.kimberlites.net put extensive effort into finding the best diamond bearing kimberlites as possible at very competitive margins and prices. Gestures by our support team for the sake of providing excellent customer service are not guaranteed and are reserved by discretion of www.kimberlites.net staff.
MONTHLY KIMBERLITE CLUB: Monthly club orders placed through the website and through the phone are subject to all store policy as described on this webpage. Club members will see recurring charges monthly until they cancel by phone or email. Any promotional or free product offers are subject to completing the minimum term specified in the promotion. Club members are guaranteed receive free shipping and extensive discounts on current pricing. Club members may also occasionally receive free gifts. Club members will not be charged for the free gifts or any associated shipping.
Thank you for making us a part of your prospecting adventure, and have a nice day.